This is what we do and are proud of doing it.
1: we do like to speak to guests before booking to explain all.
If your happy with what we say then we can exchange details.
2: an email receipt is sent no later than the evening of any payment...guaranteed.
3: we ring you on the evening before your arrival to check you have all the information that you need.
Sometimes emails can be lost.
4: we ring you on the evening of your arrival to check all is OK.
5: we always answer the phone if any problems occur.
6: you are our personal guests...NOT a reference number.
7: ONE TO ONE PERSONAL SERVICE.
Andy & Denise Lake.